Scenario where due date and response due date will be same in ticket
Response Time is 4 Hours Due Date is 5 Days, Assume Current Day is 1-Jan-2024 12:00 AM Now when the SLA Applies, DD is + 5 days => 6th Jan 12 AM Resp DD is +4 Hours=> 1 Jan 5PM, Response Due Date will be recalculated whenever a CX replies to the ...